Privacy Policy
Last updated: February 1, 2025
1. Introduction
ClawOcean ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.
2. Information We Collect
Account Information
- Email address
- Name (optional)
- Payment information (processed by Stripe)
- Authentication data (passwords are hashed)
Usage Information
- Instance configuration (region, settings)
- Token usage metrics (counts only, not content)
- API request logs (metadata only)
- Service health and performance data
Technical Information
- IP addresses
- Browser type and version
- Device information
- Cookies and similar technologies
3. LLM Proxy and AI Requests
Important Notice
We route AI/LLM requests through our proxy for metering purposes, but we do not log, store, or analyze the content of your prompts or AI responses.
Our LLM proxy only records:
- Instance ID (to attribute usage)
- Timestamp of request
- Token counts (input and output)
- Model used
We never log or store the actual prompt content, conversation history, or AI-generated responses. For users with BYOK (Bring Your Own Key), requests go directly to the LLM provider without passing through our proxy.
4. How We Use Your Information
- To provide and maintain the Service
- To process payments and manage subscriptions
- To monitor and enforce usage limits
- To send service-related notifications
- To improve and optimize the Service
- To detect and prevent fraud or abuse
- To comply with legal obligations
5. Third-Party Services
We use the following third-party services:
- Stripe - Payment processing
- DigitalOcean - Infrastructure hosting
- Cloudflare - DNS, CDN, and edge computing
- Anthropic/OpenAI - LLM providers (for bundled tokens)
Each service has its own privacy policy governing their data practices.
6. Data Retention
- Account data: Retained while account is active
- Usage metrics: Retained for 90 days
- Payment records: Retained as required by law (typically 7 years)
- After account deletion: Data deleted within 90 days
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (right to be forgotten)
- Export your data (data portability)
- Object to certain processing
- Withdraw consent at any time
To exercise these rights, contact us at privacy@clawocean.com
8. Security
We implement industry-standard security measures including:
- TLS encryption for all data in transit
- Encryption at rest for sensitive data
- Regular security audits
- Access controls and authentication
- Isolated infrastructure per customer
9. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our Service. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Service.
11. Contact Us
For privacy-related questions, contact us at privacy@clawocean.com